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Go to the shopFrequently asked questions
How long does it take for home delivery?
Allow approximately 2-5 business days for standard delivery (post processing)
Allow approximately 1-3 business days for express delivery (post processing)
Please understand that above is estimate only. Cloth Papa uses a third-party courier service for parcel delivery and we do not have control over your delivery time.
Can I cancel my order?
Yes! We can cancel your order and issue full refund as long as it hasn’t already been shipped. Just email sales@clothpapa.com.au immediately with your request quoting your order number.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain clothpapa.com.au to your safe senders list.
Where do you ship from?
We ship from Melbourne
How much is shipping?
FREE standard shipping for orders over $80.
$11.99 for all orders under $80.
$16.99 for express shipping.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
What payment options are available?
All major cards, Bank Transfer, Pay on Pickup.
